SHIPPING -TAXES - RETURNS
After your purchase, you will receive a PayPal Invoice for Shipping and Applicable Taxes. Once paid, we will gladly ship your order.
Raw Velocity Return Policy
Returns for refunds should be delivered to us within 30 days of the original order date, we are unable to process any refunds on orders more than 30 days old. Orders may be returned up to 90 days after original order date for store credit only. Orders over 90 days old cannot be returned.
No returns can be accepted without first contacting us by phone or e-mail. Any orders returned without notification cannot be refunded. Please read the following return guidelines carefully:
- All returned products are subject to a 20% restocking fee.
- All products must be returned in new condition in original packaging.
- Products damaged during return shipping are not eligible for refund so please ensure your return is adequately protected.
- Products that have been installed or used may not be returned.
- Refunds for returned products are less any shipping, customs fees, or taxes, for outbound and/or return shipping.
- We will deduct any and all outbound shipping costs from the return value on all orders that qualified for free shipping.
- Electrical items may not be returned unless they are in their original box or packaging with security seal intact. If the products original packaging does not include a security seal then the product may not be returned. Raw Velocity considers that Lithium based batteries and/or cells to be Electrical items as these Lithium based batteries and/or cells enter an electrical circuit for use and can also be damaged during assembly or dis-assembly.
- Special order items may not be returned under any circumstance.